Your Medical Billing Questions Answered

Quick, Clear Responses to Help Streamline Your Practice’s Medical Billing Process and 

Typically, our office will receive an Electronic Remittance Advice (ERA) from our clearinghouse, which informs us of the payments. If an insurance company does not provide an ERA, you will send us a copy of the mailed Explanation of Benefits. For patient payments, notify us of the payment details, and we'll update our records accordingly.

Currently, most patients send us their payments, and we offer convenient payment posting and deposit into the provider’s checking account.

5. How do I handle insurance and patient payments?

You can use a general charge sheet form we provide, or we can create a custom one together to report the CPT code, date of service, and corresponding diagnosis codes that support the medical necessity of this service.

4. How should I report treatments for claim generation?

We require comprehensive patient demographic data, including full name, date of birth, sex, address, contact details, insurance information, and Social Security Number (if applicable). Additionally, we need details about the service provided, including the date, CPT code, and a description supporting the diagnosis.

3. What information do you need to generate a claim?

You can send billing data as frequently as you prefer – daily, weekly, or monthly. The sooner you send your charges, the faster we can process payments from insurance and patients.

2. How often should I send billing information?

You can send us your documents via electronic fax or upload them to a shared Dropbox account. Both methods are HIPAA-compliant and ensure the secure handling of your Protected Health Information (PHI).

1. How can I send you the necessary information?

General Billing Questions